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EAP Services have a range of programmes and resources to help team leaders and managers to monitor the progress of their teams and improve overall wellbeing

Our Account Managers and Clinical experts are available to discuss situations where the manager may have a concern about an employee’s behaviour in the workplace but are unsure of the best way to provide help or manage the situation. We will give advice and guidance on avenues for support whether this be individual counselling for the employee, implementation of a Manager Referral programme, education for the manager on how to handle challenging conversations and behaviour or referral to other sources of support.

Our counselling session provide in person, telephone or online support counselling sessions, including support for:

  • Feelings of anxiety, stress or depression
  • Family challenges or relationship issues
  • Parenting problems, eldercare support
  • Conflict and tension with colleagues, managers or partners
  • Pressures occurring in the workplace or personal situations
  • Coping with serious illness, trauma, grief or bereavement
  • Building resilience during times of change or uncertainty
  • Preparing for retirement or redundancy
  • Frustrations and confusion over career direction
  • Living with addictions and minimising their impact on life
  • Addressing financial matters or personal legal concerns.

The EAP Formal Manager Referral process is a valuable tool for managers. Referrals can be made for employees requiring independent support from an EAP Professional. In most cases these referrals are linked to a performance or behavioural issue that is being managed by the Employer.  Managers can expect to receive a report following the programme which provides information on attendance and engagement with the programme, while still protecting the confidentiality of the counselling programme for the individual.

Our Career Counsellors assist employees to reframe their current life situation and make sense of where-to from here. Employees may wish to be more resilient when changes beyond their control occur, or perhaps a promotion is causing stress, creating a need for professional coaching. Work/Life balance discussions can be helpful when employees are struggling to cope with multiple demands and priorities.

We also provide advice for individuals around career progression and future steps.  This could include a wide range of services including CV and interview skills, Development of a CV and cover letter, advise on career directions and what is most suitable for your specific skill set/personality traits, identification of transferable skills, understanding your key motivators. These services are organised by the Manager.

Our team offer wellbeing packages and customised programmes to help your team learn and grow. Plans can include webinars with speakers or virtual Learning modules.  We can facilitate Group Training Sessions in person or virtually to address your workplace issues.

We can help you with a range of HR issues including Conflict Resolution and Meditation, managing difficult behaviour workshops, and facilitated education for managers on a variety of issues.  We have a specialist HR consultant who will facilitate both individual support, group discussions, professional mediation services and a wide variety of learning opportunities for HR related issues.

Professional supervision is a facilitated process designed to enhance, develop, and maintain functionality in the workplace that can be provided on an individual or group basis. This can be used by employees at any level of the organisation but is typically targeted at Managers, Team Leaders and Supervisors.  Employees who utilise this service can expect to receive support to build on their strengths and capacity. Sessions are offered on a regular basis with an agreement between the respective staff member/s and the organisation in place to allow for confidentiality and management of sensitive information. 

This process is suited to staff who have responsibilities for others as well as those with high level roles. Staff in group settings can be assisted within a context of group dynamics. In some instances, Supervision can assist staff in situations of trauma or significant distress through a specifically planned and structured programme, usually a 12-month programme.

From time to time an unexpected or traumatic event may occur in the workplace. Our Critical Incident response service is designed to provide support and assistance to employees directly or indirectly affected by a critical or non-critical incident and provides discussion around:

  • The nature of trauma
  • Reponses to and reactions to trauma
  • Dealing with emotions
  • Defusing and debriefing
  • Self-care strategies
  • Support resources.

Our service is available 24/7 for critical incidents with coordination managed by our National Support Centre. On referral, resources are mobilised, and counsellors’ or psychologists are deployed, with the duration depending on the individual situation and need.

Our Alcohol and Other Drug (AOD) programme sets out to guide the individual to understand how their substance use is affecting their life, career goals and whānau. The individual is encouraged to take ownership of their decisions and behaviours, to make proactive decisions that align with their values and wishes, and to access information and assistance within a safe counselling environment. Counsellors will work with the individual to confront their addiction and behaviour in a non-threatening but honest way, assisting them to understand their behaviour and the effect of this behaviour on their loved ones.

The objective of this service is to assess the psychological and/or emotional capacity of the individual for work and the safety of the individual and others when at work. The report issued will outline suitability to remain at work in a full or adapted role, identifying reasonable expectations that the employer can hold regarding the ability of the employee to undertake their duties and give practical advice on management of the employee in the workplace.   Assessments are completed by a psychologist who will review personal health information, work related data and policies, environmental factors, social factors and whānau support to gather as much information as possible so that a fully informed plan is generated.

Ensuring your staff are happy and healthy at work is the driving purpose of the EAP programme. If staff feel that there is behaviour at work that is at odds with the company culture or if they believe something dishonest or wrong is occurring that is damaging the reputation of the business, it affects their wellbeing. The Whistle-Blower Hotline is an independent service operated by EAP Services. The Hotline can be contacted to report dishonesty or unethical behaviour, such as suspected theft, actions damaging the safety or quality of products or services, harassment, workplace safety hazards or unsafe practices.

Conflict resolution
Career transition
Professional supervision

You can chose to receive couselling in person, by phone or through video conferencing such as Zoom or Teams.

Our cutting-edge data and reporting systems give you the tools you need to ensure your team is on the right track.

The power of our data means you’ll be able to create strategic wellbeing plans designed specifically for your people.

What sets EAP Services apart is our use of data-driven insights to look after your team’s wellbeing. You’ll have access to a custom-built digital solution, giving you 24/7 access to rich, anonymous information on how your team is using EAP.

We know your business has unique wellbeing needs and opportunities you need to be ready to tackle. Our approach lets you track your team's progress. EAP Customers get their own custom dashboard displaying usage rates, wellbeing trends, and organisational-level drifts over time.

Investing in an employee assistance programme like EAP Services can be a big step for some organisations. Like any investment, it’s important to have the right information in front of you about how often our services are being used and the difference they are making.

Our new reporting portal will show you:

  • Month-by-month usage rates
  • Clinical trends over time, like whether your staff’s wellbeing is improving
  • Average length of support programmes
  • Feedback data on how your staff feel about our services
  • Use of additional services such as Alcohol and Other Drug intervention programmes

And much more...