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How EAP works

Our Services

EAP Services offer a range of services designed to support you and your family. These range from counselling, financial, careers and legal advice.

First Appointment

At your first appointment we will assess your situation and make a plan for how we can best support you. 

Support Options

You can chose to receive support in person, by phone or through video conferencing such as Zoom or Teams.

Privacy & Security

Your privacy is important to us. Your sessions are confidential. Your employers will not be able to see who has attended counselling or what was discussed. To find out more view our privacy policy page

What to expect at your first EAP appointment

The first appointment with your EAP counsellor is all around getting to know you and what you want to achieve with the session so that we can ensure we meet your needs. You can expect to:

  • Be assured of privacy and confidentiality with regards to everything you share with the counsellor.
  • Complete a consent form (if you haven’t already done this) which clearly outlines what will happen with your information.
  • Discuss with the counsellor why you have come in to see them, what has prompted you to reach out for help.
  • Possibly be given some screening tests to do to establish some baseline information.
  • Identify a plan during the sessions you have together which will best meet your needs.
  • Have your next appointment booked and confirmed before you leave so you have surety of your next visit.
  • Possibly be given some things to try, resources to read or activities to do between your sessions.
  • Stress and pressure – personal or work
  • Depression and anxiety
  • Workplace issues and changes
  • Bullying and harassment support
  • Anger and conflict issues
  • Relationship and family matters
  • Grief and loss
  • Life transition and personal development
  • Health and wellbeing
  • Budgeting
  • Buying a home
  • Preparing for redundancy
  • Investments/KiwiSaver
  • Preparing for retirement
  • Managing debt
  • Coaching
  • Communication skills
  • Managing change
  • Role expectations
  • Retirement
  • Career direction
  • Legal personal matters
  • Adoption or custody
  • Marriage/civil union
  • Tax guidance
  • Buying/selling a house
  • Separation
  • Sessions run online by a Rehab Coach
  • Support for your physical health and well-being
  • Tailored exercise plans
  • Development  for life-long fitness habits
  • Sessions run online by a qualified Dietician
  • Learn about balanced diets, portion control, and dietary preferences
  • Build a nutrition plan, manage weight, prevent chronic diseases
  • Build knowledge and understanding
  • Improve well-being
  • Sessions run online by a Registered Nurse
  • Improve sleep quality and manage fatigue
  • Build knowledge and understanding
  • Support for sleep habits, stress reduction, and relaxation techniques
  • Beneficial for those on shift work

What is Rongoā Māori support service? 
Ensuring people are happy and healthy at work is the core purpose of the EAP Services programme. Ensuring that people have access to cultural support is also important. Understanding different world views on health and wellbeing is vital and while Western medical customs have a place in the healing process, so so does traditional medicine. Our Rongoā Māori Support Services is focused on providing Māori counsellors for Māori clients. If you are looking for more of a traditional approach to health and wellbeing we are able to provide Rongoā Māori Support Services. 

Boost your heart health and lower your chances of heart disease with our Healthy Heart coaching sessions.

  • Our coaches are all nurses
  • Review of your current health, and planning for the future
  • Practical advice that works for your lifestyle
  • Tips and techniques to manage stress, get more exercise and eat better
  • Support and advice to keep you on track

Breaking free from smoking or vaping habits can be tough. Our coaching sessions are here to help you take back control of your health and live a healthier lifestyle.

  • Our coaches are all nurses
  • Online session for access anywhere in the country
  • Personalised guidance and strategies to help you overcome nicotine addiction
  • Support to develop coping mechanisms to identifying triggers
  • A tailored plan that fits your lifestyle and empowers you to kick the habit for good.
Prioritise your wellbeing

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