TRAINING & HR CONSULTANCY

Welcome to the website of New Zealand's foremost provider of employee support services.

Our value added services of HR Consultancy, Training and Career Services support our client organisation's in the wellbeing, development and performance of their employees.

A partnership with EAP Services Limited is a partnership in productivity. EAP Services Limited can customise a training programme and its delivery, to suit you, your timeframe and your budget. Both group and individual programmes are available.

A dedicated EAP Services Limited Project Manager is appointed to meet your training solutions.

All of our training programmes are delivered by experienced Facilitators.

To discuss your training requirements with us please call 0800 327 669

Please find below a few of the training programmes we are able to offer:

Please find below a few of the training programmes we are able to offer:

  • Building Positive Relationships
  • Career Assessment
  • Career Management
  • Career Transition
  • Conflict Resolution
  • Critical Incident Management
  • Dealing with Distress in Others
  • Dealing with Grief and Loss
  • Depression Awareness and Dealing with Anxiety
  • Developing Resilience
  • Drug and Alcohol Problem
  • Harassment and Bullying Awareness
  • Interviewing for Competence
  • Leadership
  • Life / Work Balance
  • Managing Stress
  • Managing your Money
  • Moving Ahead-Surviving Restructure
  • Peer Support Management
  • Performance Management
  • PIRT Management
  • Positive Parenting
  • Retirement Planning
  • Trauma Management

HR Consulting

We provide customised solutions to fit all industries & occupations.

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We would welcome the opportunity to complete an in-depth needs analysis for you and provide details of delivery solutions and costings to meet your specific requirements.

Our consulting services can assist organisations in developing:

  • Attraction and retention strategies
  • Talent management programmes
  • Leading edge organisational cultures
  • Aligned strategies and operational objectives
  • Performance Measurement Systems

Mentoring & Leadership

Leading people to personal and professional growth.

Introducing people managers to the benefits of leading versus managing. We equip you with the tools and strategies to become skilled in motivating your people.

 The leadership programme benefits include:

  • Managers will become more skilled in providing work direction, positive and regular constructive feedback, encouraging self-reliant problem solving, delegating, goal setting and active management techniques.
  • An increase in open & positive communication between managers and employees.
  • Managers will be perceived as someone genuinely interested in employee growth and development.
  • An increase in morale and productivity

The Mentor programme is a customised programme for Managers and Team Leaders designed to provide practical hands-on guidance as well as theoretical knowledge in relation to all aspects of management including leadership, performance management, delegation, communication & effective time management.

Often we reward high achieving individuals by promoting them into management positions but forget that expert technical skills don't always translate into expert management skills.

EAP Services can assist organisations by, assessing high talent individuals' leadership potential and/or providing Managers; new or existing, junior or senior to develop best practice leadership skills.

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Team Building & Conflict Resolution

EAP Services team building is customised programmes designed to create and sustain effective team dynamics to meet the needs of the organisation.

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Programmes are business relevant and fun whilst maintaining "adult dignity" and where appropriate include assessment and profiling tools.


The programme objectives are:

  • Build a sense of team
  • Learn how to communicate effectively with each other
  • Develop awareness and understanding of different learning styles and personalities

A customised programme designed to provide participants with effective conflict resolution strategies including win-win conflict management techniques, conflict resolution process, conflict style self assessment and assertive versus aggressive communication strategies.

The key benefits of our conflict resolution services are:

  • External support for all involved parties
  • Comprehensive reporting and tracking of discussions and progress
  • Development of effective working relationship guidelines
  • Conduct & confidentiality agreements

Mentoring

A customised programme for Managers and Team Leaders designed to provide practical hands-on guidance as well as theoretical knowledge in relation to all aspects of management including leadership, performance management, delegation, communication & effective time management.

Often we reward high achieving individuals by promoting them into management positions but forget that expert technical skills don't always translate into expert management skills.

EAP Services can assist organisations by, assessing high talent individuals' leadership potential and / or providing Managers - new or existing, junior or senior to develop best practice leadership skills.

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Targeting Talent

This programme has been designed to assist organisations in the attraction, development and retention of talented employees. The programme includes a number of assessment tools and is customised and linked to organisational competencies.

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The Programme Outcomes include:

  • Developing talent to meet future strategic needs
  • Promoting individual and organisational growth
  • Minimising exposure to risk from vacant key roles
  • Developing a "talent pool"
  • Enabling targeting of incentives to individual motivators
  • Identifying individual development paths.

 

Culture Analysis

Developed in consultation with the organisation to ensure targeted outcomes are achieved - tools include 360 degree feedback, focus groups, surveys, training needs analysis, competency development & strategic planning.

Programme outcomes include:

  • Making everyone part of the big picture working towards a common goal
  • Identifying common issues constituting barriers to success across the organisation
  • Implementation of targeted strategies providing maximum organisational benefit
  • Attraction & retention of high talent
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Leadership

Introducing people managers to the benefits of leading versus managing and obtaining tools and strategies to become skilled in motivating employees and encouraging personal and professional growth.

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The programme benefits include:

  • Managers will become more skilled in providing work direction, positive and regular constructive feedback, encouraging self-reliant problem solving, delegating, goal setting and active management techniques.
  • An increase in open & positive communication between managers and employees.
  • Managers will be perceived as someone genuinely interested in employee growth and development.
  • An increase in morale and productivity.

Exit Interviews

The provision of customised exit interview methodology in relation to the development & facilitation of exit interview questionnaires & reports to meet organisational requirements (includes phone, paper-based and/or face-to-face interviews).

EAP Services has a number of templates which would be used to build a relevant, effective exit interview questionnaire & reporting mechanisms.

 

Key benefits include;

  • Our profile within client organisations is one of trust & confidentiality which allows employees to undertake exit interviewing comfortably.
  • Quality of feedback received.
  • External tracking & reporting of potential issues.

Mediation

EAP Services offers a mediation process which includes a combination of development tools, individual personal support, communication strategies and joint mediation sessions to achieve effective strategies for moving forward.

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Our structured process is designed to defuse, define and agree future standards of behaviour.

The key benefits of our mediation process are:

  • External support for all involved parties.
  • Comprehensive reporting and tracking of discussions and progress
  • Development of effective working relationship guidelines
  • Conduct and confidentiality agreements

Conflict Resolution

A customised programme designed to provide participants with effective conflict resolution strategies including win-win conflict management techniques, conflict resolution process, conflict style self assessment and asserive versus aggressive communication strategies.

The key benefits of our conflict resolution services are:

  • External support for all involved parties.
  • Comprehensive reporting and tracking of discussions and progress
  • Development of effective working relationship guidelines
  • Conduct & confidentiality agreements
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Performance Management

Our programmes have a focus on compliance with the Employment Relations Act to minimize risk in relation to personal grievances.

The programmes incorporate the provision of business relevant, user friendly and effective strategies for any level of manager required to undertake performance monitoring including assessments, appraisals and managing poor performance.

 

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Psychometric Testing

EAP Services qualified administrators offer the following assessments:

  • Hogans Personality Inventory (HPI)
  • Hogans Development survey (HDS)
  • Hogans Motivators, Values, Preferences Inventory
  • Jung Type Indicator Assessment

Assessment Tool Key Uses:

  • Personal and Professional Development
  • Creating and Sustaining Effective Team Dynamics
  • Conflict Resolution
  • Recruitment and Selection
  • Succession Planning
  • Career Development
  • Management Development

Hogan Assessment Tools

Benefits of the Hogan Assessment Tools

After events of September 11 the United States decided to employ armed guards on American flights. They utilised the Hogan assessment tools as a key tool in their selcetion process.

The rationale for this is that they wanted to be able to accurately predict how applicants would perform in a pressure environment.

Hogan Assessment Tools

Hogan has three distinct assessments:

  • The Hogan Personality Inventory (HPI)
  • The Hogan Development Survey (HDS)
  • The Hoagn Motives, Values and Prefernces Inventory (MVPI)

 

HPI

The HPI is a measure of normal personality. It provides information regarding the "bright side" of personality-characteristics that appear in social interaction & that facilitate or inhibit a person's ability to get along with others and achieve his or her goals.

The HPI is based on the Five-Factor Model (FFM) of personality, assesses normal personality and interpersonal characteristics, and predicts occupational success. The five factors utilised in the FFM are openness to experience, emotional stability, dependability, agreeableness and urgency.

HDS

The HDS assesses eleven (11) common dysfunctional dispositions that interfere with a persons's ability to build relationships with others and create cohesive, goal orientated teams.

Whilst the traits of the HPI can easily be seen in a person's day to day behaviours, the dysfunctional dispositions of the HDS will only be seen in situations where the person is not actively managing their public image. These situations might include those with high stress or change, multi-tasking, task saturation or accomplishment, poor person-job fit, or when a person feels comfortable enough with those they work with that they no longer manage their public image.

MVPI

The MVPI is an excellent tool to determine how well a person will fit with a job or organisation. It provides an effective evaluation of the fit between the individual and the organisational culture.

The MVPI assesses the things that individuals enjoy, provides useful data on how an individual will manage others and assists individual's to understand their interests, motives and drivers.