Employee Assistance programmes

EAP Services Limited's Employee Assistance Programmes (EAPs) provide your organisation professional strategies and interventions for personal and workplace support.


We provide practical assistance when personal or work issues arise that may impact on someone’s ability to do their job or affect their wellbeing, such as:

  • Stress and pressure – personal or work;
  • Depression and anxiety;
  • Workplace issues and changes;
  • Bullying and harassment support;
  • Anger and conflict issues;
  • Relationship and family matters;
  • Grief and loss;
  • Addictions;
  • Life transition and personal development;
  • Health and well being;
  • Career planning;
  • Budgeting and financial assistance;
  • Personal legal advice.

Our Employee Assistance Programmes further help provide support assisting employers, managers, supervisors and team leaders when faced with an employee who has work problems but has not responded to normal supervision, and ensure consistency in the procedures for dealing with employees whose personal problems are affecting their work performance.

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Critical Incident support

A Critical Incident is any event that is unexpected, acute, or stressful and that may exceed the normal coping capacities of those involved.

While some will have the ability to 'ride through' the event, others may struggle to 'move on'. The severity of the impact most often depends on the severity of the event itself and the psychological make up of those directly impacted.

In a workplace situation any such incidents can lead to emotional and sometimes physical distress, often to the point where the employee can no longer function in the workplace.

EAP Services provides immediate response to any critical incident on a 24/7/365 basis. Our Professionals are highly experienced with training in Psychological First Aid and ongoing incident and case management expertise.

The key features of our Critical Incident Support services are:

  • Guaranteed response times and action plans;
  • Coverage 24 hours per day, 7 days per week;
  • Professional support for employees involved in a serious incident;
  • Individual and/or group support as required;
  • Liaison and support for Management, both immediately in response to the incident and following the initial intervention;
  • Proactive care with assisting employees return to the workplace;
  • Formal Critical Incident Reporting to Management.

For further information on this service or to obtain assistance to support a Critical Incident, please contact us on:

New Zealand 0800 327 669
Australia 1800 726 474
or elsewhere +64 9 353 0906


Features and Benefits

The features and benefits of working with EAP Services places us in a league of our own when it comes to industry comparisons.


Professional and confidential counselling support across New Zealand and internationally. 

EAP Programme management at a localised level. An IT Counselling Management System that allows for your employees to make an EAP appointment at their initial call, anywhere in New Zealand.

Three counselling models: in-person, telephone and eCounselling through AskEAP . Offering a genuine 24/7 toll-free phone service to client organisations and their employees that is answered by a manager or employee of EAP Services Limited. We do not have call centres, call transfers or answer phones.

Customer Service Representatives promoting Employee Assistance Programmes to managers and employees of client organisations right throughout New Zealand free of charge.

A national 24/7 Critical Incident and Trauma Support Network and Manager Assist Line.

A secure web based information system that allows client organisations to access their EAP statistical data and access to the names, qualifications and modalities of our professional team around New Zealand.

A structured process for identifying EAP Programme trends and patterns.

Counselling Professionals who all have formal qualifications and Professional body memberships.

Whistleblower Hotline

The Protected Disclosures Act 2000 - often referred to as the "Whistleblowers Act" - came into force on 1st January 2001.

It provides protection for employees who, in accordance with the Act, make disclosures of information about serious wrongdoings.

The purpose of this Act is to promote public interest in the disclosure of important information - by facilitating the disclosure and investigation of matters of serious wrongdoing in or by an organisation. The Act provides procedures under which such disclosures can be made and gives statutory protection from liability or unfavourable treatment for employees making disclosures. The term "employee" is defined to include former employees, home workers, persons seconded to an organisation, and independent contractors working for an organisation.

Serious wrongdoings under the act includes unlawful or irregular use of funds or resources, conduct that risks public health or safety, conduct that risks the maintenance of law, conduct that constitutes an offence, and oppressive, improper discriminatory conduct, gross negligence or gross mismanagement.

By introducing an Ethics and Compliance Hotline, EAP Services Ltd can provide an alternative method of reporting instances of Code of Conduct violations, other than using existing administrative channels. This Hotline would allow employees or members of the public to voice their concerns about suspected violations of the Company Code with no negative reprisals to themselves.


Ethics and Compliance Hotline

EAP Services Limited can provide your company a confidential 24/7 service to all your employees to report concerns or possible serious wrongdoings against the organisation's Code of Conduct.

For further information please contact EAP Services Limited on:

0800 327 669 or email us.

EAP Implementation

There are several key success factors in the implementation and management of an Employee Assistance Programme;

  • That EAP Services Limited has a clear understanding of the current issues facing the client organisation in the delivery of their work i.e. organisational structures, working roles, important work periods, work environment, organisational working relationships, key health and safety requirements and specific work locations.
  • That the client organisation is provided with an EAP Policy and model that best augments their 'people' policies.
  • That EAP Services Limited professional team are fully briefed on the parameters of each individual Programme and their performance criteria.

Once the main components of the Programme have been determined and accepted, the next phase is to launch the Programme to all employees. Implementation briefings are usually conducted for both management groups and employees. These 20-30 minute briefings detail the key components of the programme such as;

    • Who may access the programme
    • What the Programme can be used for
    • Number of sessions available to employees
    • Key personnel
    • Privacy and confidentiality
    • Contact details for EAP Services

EAP awareness literature (pamphlets, fridge magnets, manager guides, posters) is usually distributed during the awareness briefings phase of the programme launch.


Our Employee Assistance Programmes are totally confidential programme. This means that the identity of an employee utilising their Programme will remain confidential.

We do not share personal information about clients outside of our team without their permission.  Unless it is under the circumstances provided for in the Code of Practice for Health Care Workers; for example where their own or another’s person’s health or life is at risk.

To assist us maintain the appropriate level of privacy we have created the Authority to Disclose Information Form. Clients are able to print this form from the link below, or the clients Professional can provide a copy and help the Client complete.

The Privacy Act establishes a procedure whereby an individual client may request access to information held by EAP Services Limited. If a client requires a record of their attendance, they should complete the Authority to Disclose Information Form and where they require a copy of their file notes, complete both the Authority to Release Client File Note Request Form and the Disclosure of Information Form. All information requests should then be emailed to manager@eapservices.co.nz

To download the 'Authority to Disclose Information' form click here.

To download the 'Authority to Release Client File Note Request' click here.

EAP Reporting

EAP Services Limited applies three primary methods of formal reporting to its client organisations in relation to the usage and performance of their respective Employee Assistance Programmes;

    • Regular meetings with client organisations to discuss Programme usage. A formal written report is provided at these meetings.
    • Client organisations have 24/7 on-line access to their Programme usage data through EAP Services Client Management System. Individual company information is afforded on-security that is further enhanced by the use of a personal user name and password.

. EAP Services Limited Professional team are required under their contractual arrangement, to report any trend or patterns they identify through the referrals of individual Employee Assistance Programmes. Through such notification, EAP Services Limited is able to relate any trends or patterns back to the client organisation allowing for prompt management as required.

All reporting is of a statistical nature only and cannot identify individuals. Reports are intended to assist organisations with their staff development programmes by identifying trends in EAP usage and presenting issues.

EAP Services Limited adheres strictly to the provisions of the Privacy Act 1993 and the Health Information Privacy Code 1994.


Our Professional Supervision

It is accepted that from time to time even the best managers may encounter workplace situations that can be uncomfortable to deal with. These situations can be ongoing and have the potential to impact on the manager’s performance.

EAP Services has a nationwide network of professionals who provide professional supervision services. Our team employs a technique that enables your managers, supervisors and team leaders to develop and best utilise their abilities in a broad range of workplace situations.

Our professional supervision ensures that developmental needs are targeted and that this process provides a fully supported yet challenging experience



There are three ways in which an employee can access their Employee Assistance Programme:

Self Referral

Where an employee is worried about their personal or work problems they can seek help directly through their Employee Assistance Programme i.e. they do not have to seek permission from their employer to access the Programme.

Formal Manager Referral

Where an employee is referred to the EAP programme by a manager. In most cases these type of referral are linked to a performance or behavioural issue that is being managed by the employer.

When making a manager referral, the referring manager should complete the information on the Manager Referral Form with the employee and email the completed form to manager.referral@eapservices.co.nz.

Suggested or Informal Referral

Where an employee seeks help through the EAP at the suggestion of a co-worker, Human Resources representative, employee representative, manager or team leader or the Health and Safety representative.
EAP Services Limited provides a 24/7 service to the employees of its' client organisations. Employees can make an appointment with their EAP by contacting us on 0800 327 669.

Support Resources

EAP Services makes every effort to keep our information up to date and relevant however we do not take responsibility or accept liability for the content of information on related support resource websites administered for controlled by third parties.

Government Agencies

Accident Corporation

Department of Internal Affairs

Ministry of Economic Development

Inland Revenue

Ministry of Health

Housing Corporation

Department of Labour

Ministry of Social Development

Work & Income New Zealand

Ministry of Education

Child Youth & Family

Consumer Affairs

Ministry of Justice

Legal Services Agency

Sport & Recreation New Zealand

Tenancy Services

NZ Goverment Agencies

Health Sector Agencies

Health & Disability Commissioner

Alcohol Advisory Council

Alcohol and Drug Association

Quit Line

Arthritis New Zealand

IHC New Zealand


Cancer Society

Depression Awareness

General Community Agencies

New Zealand Police

Human Rights Commission

Citizen's Advice Bureau

Retirement Commissioner

Business in the Community

Law Society

Family Budgeting Services

Mental Health Foundation