Who we are

EAP Services Limited is New Zealand’s leading employee assistance programme provider, committed to supporting organisations to enhance the wellbeing and performance of their staff.

Established in 1989, we deliver workplace support to 560,000 employees from over 1400 New Zealand businesses covering a wide range of private and public sector organisations. 

In addition, we partner with a number of major international EAP providers who use our services to deliver employment assistance programmes to their New Zealand clients. 

Our long-established national and international professional network provides the expertise necessary to deliver our core services.

When you sign with us, you reap the benefit of our extensive experience and insight that spans all industries and sectors of employment, eg, government, health, banking, manufacturing, farming and rural, administration, legal services, professional services, research and development, retail, information technology, transport and energy.

Regardless of the size of your organisation, we can provide the appropriate employee support delivered through:

EAP Services is an international member of the Employee Assistance Professionals Association (EAPA) and abides by the association’s ethics and codes of conduct.

In addition, EAP Services is a corporate member of the Asia Pacific Employee Assistance Roundtable (APEAR). Our role as a corporate member with board responsibilities is to support and participate in the development of employee assistance programmes in the Asia Pacific region.

Our values & principles

Our people maintain high ethical standards both in their work for EAP Services and in their personal lives.

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Your interests always come first: you can trust that we comply fully with the laws, rules and ethical principles that govern us.

Our people maintain high ethical standards both in their work for EAP Services and in their personal lives.

Key values

  • Integrity and honesty are at the heart of our business.

  • Excellence in all we undertake.

  • Client confidentiality is treated with utmost respect.

  • Fair and reasonable with respect to our competitors.

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Our professional network

We contract to a variety of professionals to deliver our workplace support programmes

 

  • clinical psychologists
  • registered psychologists
  • registered counsellors
  • budget and financial advisors
  • legal advisors
  • change and career consultants
  • qualified training facilitators
  • psychotherapists
  • social workers.

We welcome applications from counselling professionals who would like to be part of our team. 

For further information about our professional team in your area please contact us.

 

High quality service provision

As soon as you sign up, we will work to minimise your employee relations problems.

We believe our commitment to high-quality services to employers and their employees is the key to achieving and maintaining our many 1000s of successful business relationships.

That great service begins from the moment an employer makes contact with us and continues from the first step your employee takes to access EAP support.

As soon as you sign up, we will work to minimise your employee relations problems.

Our key points of difference:

  • We have the ability to combine all four of our services to tailor solutions to your needs.

  • We draw on meaningful information gathered from our extensive client database to analyse trends and offer solutions for your organisation.

  • For your convenience, we have five regional offices and five senior managers allowing for prompt localised client management.

  • Our centralised counselling appointment booking system means employees from any part of the country can use the 0800 number to book a local service.
  • A superior IT solutions integrate with Google and Outlook to ensure easy electronic booking, confirmations, directions and reminders!

  • You can depend on our senior management team with a combined 60 years of experience in the delivery of employee assistance programmes, training and HR and career services.

  • We reinforce the concept of effective work performance.

  • Your managerial and supervisory systems will be strengthened through professional supervision, coaching and mentoring.

  • You have reassurance that all EAP Services team members are required to undertake regular professional supervision and must carry public liability and indemnity Insurance.

  • Your needs will differ from time to time and from other employers – we have that covered because we’re innovative and have a commitment to continuous improvement and adaption of our services.

  • We have a wide bandwidth, working across Australasia and other parts of the world, and connecting with large international EAP providers to expand our knowledge and reach.

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