EAP Implementation

There are several key success factors in the implementation and management of an Employee Assistance Programme;

• That EAP Services Limited has a clear understanding of the current issues facing the client organisation in the delivery of their work i.e. organisational structures, working roles, important work periods, work environment, organisational working relationships, key health and safety requirements and specific work locations.


• That the client organisation is provided with an EAP Policy and model that best augments their 'people' policies.


• That EAP Services Limited professional team are fully briefed on the parameters of each individual Programme and their performance criteria.

Once the main components of the Programme have been determined and accepted, the next phase is to launch the Programme to all employees. Implementation briefings are usually conducted for both management groups and employees. These 20-30 minute briefings detail the key components of the programme such as;

• Who may access the programme


• What the Programme can be used for


• Number of sessions available to employees


• Key personnel


• Privacy and confidentiality


• Contact details for EAP Services

EAP awareness literature (pamphlets, fridge magnets, manager guides, posters) is usually distributed during the awareness briefings phase of the programme launch.